FREQUENTLY ASKED QUESTIONS

Quick answers about custom personalised songs, business soundtracks, jingles, videos, delivery, payments, uploads and finished files.

A Personalised Song is a custom-made song created from your story, names, memories, inside jokes or special occasion. It can be made for birthdays, anniversaries, proposals, apologies, tributes, family memories or just a fun surprise for someone you care about. Personalised Songs currently start at A$49.

A custom Business Soundtrack is original music created for your brand, business, product, service or local campaign. It can help make your business more memorable in social media videos, website content, ads, reels, promos and branded video content.

A Photo Memory Video turns your photos into a simple, emotional video set to your Personalised Song. It is ideal for birthdays, anniversaries, memorials, family memories, milestone gifts and special occasions where photos help tell the story.

A Business Video combines visuals, branding and music to help promote your business, offer, product or service. It can be used for social media, websites, local marketing, reels, ads and promotional content.

Delivery times depend on the type of order and any selected upgrades. Personalised Songs are designed to be simple and fast, with upgrade options such as Skip the Queue available if you need priority delivery. Business projects may take longer depending on the brief, video needs and final format.

Personalised Songs are made for personal use, gifting and sharing. Business Soundtracks are made for business and promotional use. If you are ordering for a brand, business, ad, website, social media campaign or commercial project, choose the Business Soundtrack option so the correct usage rights are included.

Orders are paid securely online before production begins. After payment, you will be guided through the next steps, including providing your story, details, photos or upgrade information where required.

If your order includes a Photo Memory Video, you will receive a secure photo upload page after payment. You can upload up to 10 photos for your video. JPG, JPEG and PNG files are supported.

Revision options depend on the product and package selected. The goal is to create something that matches your story, brief and selected style from the start. If something important has been missed or there is a clear issue, contact us and we will review it.

Finished songs and videos are delivered digitally. You will receive access to your completed files so you can listen, download and share them. File delivery may include audio, video or both depending on the product and upgrades selected.

Yes. You can provide guidance on the music style, mood, vocal feel and overall direction you want. You can also share examples or describe the feeling you want the song or soundtrack to have.

After payment, your order details are reviewed and production begins. If your order includes uploads or upgrades, you will be guided through the next steps. Once your song or video is ready, your finished files will be delivered digitally.

READY TO CREATE YOURS?

Create a personalised song from A$49, or create a custom business soundtrack for your brand.